REFUND POLICY – G MAGAZINE TV

1. INTRODUCTION

This Refund Policy for G Magazine TV (“Platform”) establishes the guidelines and conditions under which users may request refunds for subscriptions, single-content purchases, or other paid services made available on the Platform. Our goal is to ensure transparency and fairness, consistently complying with the Consumer Defense Code (Law No. 8.078/90) and other applicable Brazilian legislation.

2. TYPES OF PURCHASES AND SERVICES AND THEIR REFUND CONDITIONS

2.1. Subscriptions (Recurring Plans)

2.1.1. Right of Regret (Cooling-off Period) Pursuant to Article 49 of the Consumer Defense Code, the user has the right of regret within 7 (seven) calendar days from the date of the subscription agreement. To exercise this right, the user must express their intent to cancel and request a refund within said period. The full amount paid for the subscription will be refunded, provided the user has not significantly utilized the service or accessed a considerable volume of paid content during this period.

2.1.2. Cancellation After the Right of Regret Period After the 7 (seven) day period of the right of regret has elapsed, the cancellation of a recurring subscription will not result in a proportional refund of amounts already paid for the current period. The user will maintain access to the content and features of the subscription until the end of the paid billing cycle, and the charge will not be renewed for the subsequent period. There will be no refund for future installments of annual or semi-annual subscriptions already contracted; the cancellation will take effect for the next billing cycle.

2.2. Single-Content Purchases (Pay-Per-View, Specific Content Credits)

2.2.1. Refund for Withdrawal or Non-Utilization For purchases of single content or credits that have not yet been used or accessed, the user may request a refund within 7 (seven) calendar days from the date of purchase. The refund will be granted provided there is no evidence of access or consumption of the content or the acquired credits.

2.2.2. Refund for Defects or Technical Issues If the acquired single content presents technical issues that prevent proper viewing or utilization, the user may request a refund at any time, provided the problem is proven and was not caused by external factors or user responsibility (e.g., user internet connection issues, incompatible device). JETIX reserves the right to verify the occurrence of the technical issue before processing the refund.

2.2.3. Non-Refundable After Consumption Once the single content has been accessed, viewed, or the credits utilized, the purchase will be considered finalized and will not be subject to a refund, except in cases of proven technical defects that prevent complete access to the content.

3. GENERAL CONDITIONS FOR REFUNDS

3.1. Request Deadline Refund requests must be made within the timeframes stipulated in this policy, counted from the date of the transaction, according to the type of service.

3.2. Request Channels All refund requests must be formalized through G Magazine TV’s official customer service channels, available in the "Contact" or "Support" section of the Platform. It is essential for the user to provide all pertinent purchase information and a detailed reason for the request.

3.3. Request Analysis Each refund request will be analyzed individually by JETIX, which may request additional information or evidence to justify the request, such as screenshots or detailed descriptions of technical problems.

3.4. Refund Method Refunds will be processed preferably using the original payment method of the purchase (e.g., credit card chargeback, PIX transfer to the same account). The timeframe for processing the refund may vary according to the user's financial institution, generally between 5 to 15 business days after the request is approved.

3.5. Exclusions Under no circumstances shall refunds be issued for:

• Amounts related to free trial periods or promotions that did not generate a charge;

• Services or content obtained through bonuses or promotional credits not directly purchased by the user;

• Purchases made by third parties using the user’s account without proper security and protection of credentials by the user themselves;

• Requests that are not in compliance with the conditions established in this Policy.

4. AMENDMENTS TO THE REFUND POLICY

JETIX reserves the right to amend this Refund Policy at any time to improve its procedures and comply with current legislation. Any changes will be communicated to users through notices on the Platform or via email; continued use of the services after such communication shall imply acceptance of the new conditions.

5. CONTACT

In case of questions regarding this Policy or to request a refund, the user should contact G Magazine TV support through the channels available on the Platform.